Updated: August 1, 2021
1. USE AND COLLECTION OF DATA ON OR THROUGH THE PARROTMOB WEBSITE
We also employ a software technology called clear gifs (a.k.a. Web Beacons), tags, and scripts that help us better manage the content on our website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of website users, such as yourself. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on webpages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal information.
Cookies can be disabled, however, if you turn off your cookies you may find your enjoyment of the Internet, and our website, to be reduced or impaired. You may turn off your cookies by adjusting the appropriate setting on your browser. Please consult the HELP menu of your browser to learn how to turn your cookies off.
The information we collect by automated means varies based on whether we are collecting information for our own business purposes or whether we are collecting information from or on behalf of our Customers to provide our services.
1.1.1 Data Collected for Parrotmob’s Own Business Purposes:
The information collected by automated means for our own business purposes includes the following:
- Details about the devices that are used to access our website (such as your IP address, the type of operating system you are using, and the web browser you are using);
- Dates and times of visits to, and use of, our websites;
- Information about how our websites are being used (such as the content that is being viewed on our websites, how Customers and Website Visitors navigate between webpages on our websites, which actions Customers and Website Visitors take on our websites, and the data and time Customers and Website Visitors access our websites);
- URLs that refer visitors to our websites;
- Search terms used to reach our websites.
1.1.2 Data Collected on Behalf of Our Customers:
The information collected by automated means on behalf of our Customers may include the following:
- Details about the devices that are used to access our Customers’ website (such as End Users’ IP address, the type of operating system End Users are using, and the web browser End Users are using);
- Dates and times of visits to, and use of, our Customers’ websites;
- Information about how our Customers’ websites are being used (such as the content that is being viewed on our Customers’ websites, how End Users navigate between webpages on the Customers’ websites, which actions Customers and Website Visitors take on the Customers’ websites, and the data and time End Users access Customers’ websites);
- URLs that refer End Users to our Customers’ websites;
- Search terms used to reach our Customers’ websites.
1.2 Registration Data
In order to access certain subscriber services and restricted areas of the Parrotmob Website (the “Restricted Services”) Parrotmob requires you to provide certain identifying information listed in the online registration form (the “Registration Data”). This information may include the following: (a) your legal name and/or the legal name of your business; (b) your address and/or the address of your business; (c) your email address; (d) your phone number; (e) your subscriber name or “screen name”; (f) your social media profile URL; (g) your areas of interest; (h) your Registration Services password used to access your Parrotmob Account; (i) your method of payment; and (j) if applicable, your credit card holder data.
While using Parrotmob as a client, third party personal information may be entered, such as the legal name, address, telephone number, and email address of the business you represent. This information is only used for the purpose it was collected for, which includes, setting up your or your business’s Parrotmob Account and communicating with you or your business as provided further in Section 1.11 (Communications).
You may also cancel your Parrotmob Account (and, by extension terminate your use of the Parrotmob Platform and its Services) at any time by sending an email to [email protected] Parrotmob will retain your Registration Data only for as long as necessary to complete the cancellation. We will then destroy the Registration Data or anonymize the information, in accordance with applicable law.
Parrotmob reserves the right to request any additional information necessary to establish and maintain your or your business’s Parrotmob Account and/or for communicating with you or your business.
1.3 Confidentiality of Registration Data
Registration Data is the property of Parrotmob, subject to and protected by the Electronic Communications Privacy Act, 18 U.S.C. § 2510 et seq., and is maintained in a secured area on the Parrotmob Website for transmission. After any and all Registration Data is transmitted, it is stored in our password-secured database. Registration Data is encrypted at rest and in transit. Parrotmob may use Registration Data to (a) provide services to our Customers; (b) respond to requests, inquiries, comments, and suggestions provided by Customers; (c) analyze and enhance Parrotmob’s communication and marketing strategies; (d) operate, evaluate, and improve our business, websites, and other products and services being offered; (e) invoice and collect payment for our Services; (f) establish and maintain individual Customer profiles; and (g) administer surveys and other marketing research. Parrotmob will not sell, rent, swap, or otherwise disclose or distribute your or your business’s Registration Data to any third party for promotional purposes.
1.4 Use of Aggregated Data
We may collect aggregate information about pages that Website Visitors visit on our website (“Aggregated Data”) (such as overall patterns of use or demographic reports). Parrotmob reserves the right to disclose to third parties any Aggregated Data collected via your use of the Parrotmob Website.
1.5 Use of Website Visitor-Specific Data
We may also collect Website Visitor-specific information about pages that Website Visitors visit on the Parrotmob Website. A more thorough description of what Website Visitor-specific information we obtain can be found in Section 1.1 above (Cookies). We may disclose Website-Visitor-specific information in both aggregated and non-aggregated form to third parties to support the internal operations of our website.
In order to seek out and repair functionality issues with our servers and related programming, we may use your email and IP addresses for evaluation and diagnostic purposes.
1.6 Information We Collect from Children
As per our Terms of Service, children under the age of eighteen (18) years may not register for the Parrotmob Platform or its Services. However, children can access many parts of the Parrotmob Website and its content without providing us with personal information. In addition, we use certain technologies, such as cookies, to automatically collect information from our Website Visitors (including children) when they visit or use the Parrotmob Website.
We do not knowingly collect, share, sell, rent, or transfer children’s personal information.
At any time, a child’s parent or guardian may review the child’s personal information maintained by us, require us to correct or delete the personal information, and/or refuse to permit us from further collecting or using the child’s information. In order to review, change, or delete your child’s personal information, please email us at [email protected]
1.7 Access & Correcting Personal Information
You may request access to correct, amend, update, or delete the personal information that we maintain about you by emailing [email protected] We will respond to your request within 30 days.
We reserve the right to verify the identity of the individual in connection with any request regarding Personal Information, including, but not limited to, Registration Data or End User-Specific Data, to help ensure that we provide the information to individuals to whom the information pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that Personal Information.
Unless you select the “Opt-Out” option as described in Section 1.12, Parrotmob reserves the right to use your or your business’s Registration Data to send you and/or your business information about Parrotmob, the Parrotmob Website, Parrotmob products and services, and other topics in which you have indicated an interest.
If you communicate with us via the Parrotmob Website, email, telephone, or surface mail, we will maintain such communications and the information contained within them for the purpose of providing you with customer service. To protect these communications, we employ safeguards that are reasonable in the industry.
In choosing to communicate with us through the Parrotmob Website, you may be required to complete online registration forms that provide us with contact information (such as your name, street address, email address, and phone number), and by providing this contact information you agree that Parrotmob may, from time to time, send you emails regarding our service so that we can directly communicate with you regarding issues we determine to be relevant. Any information that you give us when you complete a contact form or inquiry form is collected and retained by us.
It is our policy not to send unsolicited emails or allow third parties to contact you via the email address that you provided to us.
1.9 Opt-Out Right
1.10 Testimonials on Our Website
With your consent, we may post your testimonial along with your name and business affiliation. If you want your testimonial removed at any time, please contact us at the physical address or email address listed herein.
1.11 Links to Third-Party Websites
By accessing the Parrotmob Website, you acknowledge that Parrotmob provides links to third-party websites, but that Parrotmob is not responsible for the content of such third-party websites or their terms, conditions, or privacy policies. You acknowledge that you must carefully review the terms, conditions, and privacy policies of all websites prior to using said third-party websites and you assume all risk of using third-party websites. Furthermore, you understand and agree to not hold Parrotmob responsible for any third-party content provided on the Parrotmob website that may infringe on intellectual property rights, rights of privacy or publicity, or any rights of any nature in any jurisdiction.
1.12 Social Media Features & Widgets
Please note that, in the event a child engages with these Social Media Features or Widgets, the child’s parent of guardian should contact the owner of the Social Media Feature or Widget and not Parrotmob. Parrotmob does not control the types of information your child can send or post through the Features or Widgets. We encourage parents to educate their children about safety online and to carefully monitor their children’s use of Social Media Features or Widgets to ensure they do not disclose their personal information through them.
2. USE AND COLLECTION OF USER DATA THROUGH THE PARROTMOB PLATFORM
You and the rest of our Customers that implement the Parrotmob Platform provide access to the Parrotmob Platform to your End Users. By providing the Parrotmob Platform to your End Users, you acknowledge that we may collect certain personal information about those End Users (“End User Information Data”), and by engaging with the Parrotmob Platform, your End Users also acknowledge that we may collect End User Information Data. Furthermore, you acknowledge that by signing up for the Parrotmob Platform and Parrotmob’s Services, we may collect certain information about you (“Customer Data”).
2.1 End User Information Data
The End User Information Data that we may collect includes following: (a) End User’s legal name; (b) End User’s mailing address; (c) End User’s email address; (d) End User’s phone number; (e) End User’s social media profile URLs; (f) End User’s demographic data; (g) End User’s shopping history; (h) End User’s interactions with marketing communications; and (i) End User’s conversations/chat messages with Parrotmob’s Customer’s representatives.
2.2 Confidentiality of End User Information Data
End User Information Data is the property of Parrotmob, subject to and protected by the Electronic Communications Privacy Act, 18 U.S.C. § 2510 et seq., and is maintained in a secured area on the Parrotmob Website for transmission. After any and all End User Information Data is transmitted, it is stored in our password-secured database. End User Information Data is encrypted at rest and in transit. Parrotmob will not sell, rent, swap, or otherwise disclose or distribute End User Information Data to any third party for promotional purposes.
2.3 Use of End User Information Data
We may collect End User Information Data and grant our customers full access to the End User Information Data of their specific End Users. “Full access” means permission to download, delete, and/or modify End User Information Data. Furthermore, with our customer’s permission, we may access End User Information Data to analyze results from Customers’ marketing campaigns.
2.4 Access & Correcting End User Information Data
Parrotmob has no direct relationship with those End Users whose End User Information Data it gathers or processes. A End User who seeks access to, or wishes to correct, amend, or delete, inaccurate information should direct his or her inquiry to the Parrotmob Customer whom the End User has been engaging with (the “Data Controller”).
2.5 Customer Data
Customer Data may include the following: (a) your legal name and/or the legal name of your business; (b) your address and/or the address of your business; (c) your email address; (d) your phone number; (e) your subscriber name or “screen name”; (f) your social media profile URL; (g) your areas of interest; (h) your Parrotmob Account password used to access your or your business’s Parrotmob Account; (i) your method of payment; and (j) if applicable, your credit card holder data.
2.6 Confidentiality of Customer Data
Customer Data is the property of Parrotmob, subject to and protected by the Electronic Communications Privacy Act, 18 U.S.C. § 2510 et seq., and is maintained in a secured area on the Parrotmob Website for transmission. After any and all Customer Data is transmitted, it is stored in our password-secured database. Parrotmob may use Customer Data to (a) provide services to our Customers; (b) respond to requests, inquiries, comments, and suggestions provided by Customers; (c) analyze and enhance Parrotmob’s communication and marketing strategies; (d) operate, evaluate, and improve our business, websites, and other products and services being offered; (e) invoice and collect payment for our Services; (f) establish and maintain individual Customer profiles; and (g) administer surveys and other marketing research. Parrotmob will provide Customer Data to third parties as described in Section 2.11 (Third Party Relationships).
2.7 Use of Customer Data
We may collect Customer Data so that we can contact you about your Parrotmob Account, the Parrotmob Platform, new or updated Parrotmob Services, and/or for marketing/promotional purposes. Furthermore, we may access Customer Data to resolve certain technical issues with the Parrotmob Platform.
2.8 Access & Correcting Customer Data
You may request access to correct, update, or delete all Customer Data by emailing [email protected] We will respond to your request within thirty (30) days.
We reserve the right to verify the identity of the individual in connection with any request regarding Customer Data to help ensure that we provide the information to individuals to whom the information pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that Customer Data.
2.9 Third Party Relationships
We use other third parties to provide services related to the Parrotmob Website and Parrotmob Platform (such as technology support, data analytics support, payment processing support, web hosting, email marketing, advertising, etc.), and when End User’s sign up for or engage with the Parrotmob Platform we share your End User Information Data with them as necessary so that the third parties can adequately provide their services. Transfers to subsequent third parties are covered by the service agreements with our clients.
3. PRIVACY POLICIES APPLICABLE TO BOTH THE PARROTMOB WEBSITE AND THE PARROTMOB PLATFORM
3.1 Data Retention
Please note that we will retain and use Registration Data, User-Specific Data, End User Information Data, and Customer Data for as long as your account is active and as long as needed to provide you services, comply with our legal obligations, resolve any and all disputes, and enforce our agreements with you and third parties.
3.2 International Data Transfers
3.3 Liability for Acts of Third Parties
Although Parrotmob will use all reasonable efforts to safeguard the confidentiality of any Registration Data, End User-Specific Data, End User Information Data, and Customer Data it gathers, transmissions made by means of the Internet cannot be made absolutely secure. Therefore, by accessing the Parrotmob Website, submitting Registration Data to us, or signing up for the Parrotmob Platform and Parrotmob’s Services, you acknowledge and agree to not hold Parrotmob liable for any disclosure of Registration Data, End User-Specific Data, End User Information Data or Customer Data due to errors in transmission or through the unauthorized acts of third parties, including but not limited to, Parrotmob employees who are acting outside the scope of their authority.
- Where disclosure is required by law or the legal process, such as to comply with a state or federal investigation;
- Where we believe that disclosure is necessary to protect our rights, your safety, and the safety of others; investigate fraudulent activity; or response to a government request of any kind;
- Where disclosure is required due to Parrotmob’s involvement in a merger, acquisition, or sale of all or a portion of its assets
- Where disclosure is provided to a third party with your prior consent.
3.6 Your California Privacy Rights
California Civil Code Section 1798.83 permits users of our website and Customers and End Users of the Parrotmob Platform that are California residents to request certain information regarding our disclosure of personal information, including, but not limited to, Registration Data, End User-Specific Data, End User Information Data, and Customer Data, to third parties for their direct marketing purposes. To make such a request, please contact us at the following:
ATTN: Legal Department
548 Market St
San Francisco, California 94104-5401
3.7 Contact Information
ATTN: Legal Department
548 Market St
San Francisco, California 94104-5401
4. SMS/MMS MOBILE MESSAGING MARKETING PROGRAM
We respect your privacy. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If at our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
ATTN: Legal Department
548 Market St
San Francisco, California 94104-5401